Specialist Hotel Operations & Hospitality Management Services

Terms and Conditions

Welcome to SIGNUM HOTEL OPERATIONS website. Please see the terms and conditions that you must follow if you use our site. Your use of our site indicates your acceptance of these terms and conditions.




Ownership of Our Site
This site is owned and operated by SIGNUM HOTEL OPERATIONS (referred to as "the "company", "we," and "our"). All content included on our site, such as photographs, illustrations, images, text, audio clips, video clips, and software (referred to as "Content") is owned by SIGNUM HOTEL OPERATIONS or our Content providers. All Content is protected by international copyright laws.


Your Use of the Content
You must be legally able to enter into contracts for the goods and services that you may request or sell or purchase on this site. Generally, this means that you must be at least 18 years old if you are an individual.


You may use the Content for your personal, non-commercial home use only. This means that you may view, browse through, and listen to the Content on your computer. You may not download or copy one, or any or part thereof the Content.


With respect to the functionality or e-mail and web links provided/available through the SIGNUM HOTEL OPERATIONS site, the provisions of this paragraph apply. You may use this for your personal, non-commercial use. You agree to comply with all applicable laws and regulations when using these facilities. You may not use these facilities to send any cards for chain letters, commercial solicitation, links to other sites, mass mailing, or any form of "spam" or other mass mailings. You are solely responsible for the content of any messages you send via the SIGNUM HOTEL OPERATIONS site. You may not use the SIGNUM HOTEL OPERATIONS site to send messages that are illegal, obscene, threatening, abusive, invasive of privacy or publicity rights, profane, defamatory, or that infringe upon or violate the rights of any third party. You agree to defend, indemnify and hold SIGNUM HOTEL OPERATIONS and its affiliates, directors, officers, employees, and agents harmless against any and all claims asserted against SIGNUM HOTEL OPERATIONS and its affiliates, directors, officers, employees, and agents as a result of your use of the SIGNUM HOTEL OPERATIONS site, including without limitation any claims relating to the content of any messages that you send using the SIGNUM HOTEL OPERATIONS site.


Excepting these limited uses, you may not reproduce, distribute, transmit, or otherwise exploit the Content in any way. In particular, you may not include the Content in any other publication or product, or on any other Web site or computer network. In addition, you must abide by all other terms, conditions, and restrictions contained in any other agreement associated with the Content throughout our site. 


Trademark Ownership
"SIGNUM HOTEL OPERATIONS" and illustrated variants thereof are registered trademarks of SIGNUM HOTEL OPERATIONS. You may not use our trademarks without our written permission.


Our site and the content are provided to you on an "as is" basis. We make no warranties of any kind, either express or implied, including but not limited to: the implied warranties of merchant ability, fitness for a particular purpose, or non-infringement to the fullest extent permissible pursuant to applicable law.


Although we use our reasonable best efforts to ensure the accuracy of the Content on our site, we make no representations or warranties as to the accuracy, correctness, or reliability of the Content. Further, we make no representations or warranties that the functional aspects of our site will be uninterrupted or error-free, or that our site or the server that makes it available are free of viruses or other harmful components. You acknowledge that your use of our site is at your own risk.


As a convenience, our site links to other sites that may be of interest to you but are not under our control. These links do not imply an endorsement by SIGNUM HOTEL OPERATIONS and we are not responsible for the availability of or the content contained in any linked site. Companies or persons listed, and if you choose to offer them personal or other information either directly or indirectly through our web site, you do so willingly and at your own risk.


Limitation of Liability
SIGNUM HOTEL OPERATIONS will not be responsible or liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from your access to or use of the Content on our site.


Additional Terms
The publisher, SIGNUM HOTEL OPERATIONS, reserve all rights in the SIGNUM HOTEL OPERATIONS site.


All text & images published herein are for use in the public domain. Any commercial use or publication is strictly forbidden. Reproduction, redistribution or exploitation, for personal or corporate gain, is strictly forbidden.


SIGNUM HOTEL OPERATIONS makes every effort to ensure that the information contained on this web site is accurate. We are not responsible for errors and omissions, and all information, images and their respective copyright, prices, packages and offers shown which are received and included in the directory, by those companies or individuals listed on the site are supplied by the respective author, and are accepted by SIGNUM HOTEL OPERATIONS in good faith to be legal, decent and honest.


Logos, trade names; registered trademarks are the property of their respective owners.


Anybody entering into legal, verbal and/or moral obligations as a result of the contents of any www page on or through our site should take the appropriate professional advice.


SIGNUM HOTEL OPERATIONS shall not be liable for any failure to perform of its obligations under this Agreement caused by matters beyond its reasonable control.


SIGNUM HOTEL OPERATIONS reserves the right to change this Agreement from time to time, and post the new version on the SIGNUM HOTEL OPERATIONS website. The new version will take immediate effect, and will govern all services as well as other activity on or through the SIGNUM HOTEL OPERATIONS site with immediate effect. If you do not wish to be governed by the new version of the Agreement, you may notify us, and from the date when the new version takes effect you must cease to participate in or use the SIGNUM HOTEL OPERATIONS services.


In the event of conflict or inconsistency between the terms of the English version of this Agreement and any translation provided by SIGNUM HOTEL OPERATIONS, the English version shall prevail.


In the event that any term of this Agreement is held to be invalid or unenforceable by judicial decree or decision, the remainder of this Agreement shall remain valid and enforceable.


The Privacy Policy forms part of this Agreement, and by agreeing to these terms and conditions, you also give your consent to the way we may handle your personal data in that policy. SIGNUM HOTEL OPERATIONS will not use this data for any other purpose or disclose it to any other person, unless you have given your consent to SIGNUM HOTEL OPERATIONS doing so, either during registration or at some other time. We may also disclose this data if we are either compelled to do so by law or in response to a valid, legally compliant request by a law enforcement or governmental authority.

Copyright  © Signum Hotel Operations 2010     This email address is being protected from spambots. You need JavaScript enabled to view it.


Our People

At Signum Hotel Operations our vision begins with "Great People" because, as a service business, our people are at the heart of our success.

Our great people understand what it is to achieve through teamwork and share in our collective success.  They embrace flexibility and above all express a passion for quality and possess a can-do attitude.  The same values are held by all our people and when combined make us great!



Signum Hotel Operations have extensive experience in hotel operations and management worldwide.  With over twenty years experience in both marine and land based operations we can offer a complete range of hotel management services including;

  • Purchasing, supply and logistics
  • Personnel and staffing - including training of hotel crew
  • Full food and beverage catering service
  • Financial administration, including cash flow, budgeting and reporting
  • Design and refurbishing consulting
  • Customer satisfaction surveys and reporting
  • Publications, printed matter, gift shop management & souvenir supplies

One of our recent and more unusual challenges was to refurbish and convert Russia's newest and most powerful nuclear icebreaker, "I/B 50 Years of Victory" for passenger service. See our gallery for photos.

We regularly ship supplies to staging points around the globe and provide quality catering and hotel management.  We are able to supply fully qualified and trained personnel, including hotel managers, chefs and front of house staff.  We have a worldwide network of contacts and connections with port agents.  Our attention to detail, in addition to being innovative and flexible will ensure your hotel operation is in good hands.
Our services are customised to each individual operation and are offered as a complete turnkey hotel solution or as individual services.

Some of our clients include -  Nova Logistics, Poseidon Arctic Voyages, Deep Ocean Expeditions, Adventure Network International and Cheesemans Ecology Safaris.


About Us

Signum Hotel Operations was founded by a professional team that have decades of experience running things behind the scenes. 

Signum was formed by Erich Graf and Phil Algar.  They have been working together for 14 years providing hotel services to the passenger vessel industry in various locations worldwide. 

Operating from head office in St. Andrä, Austria and a second office in Perth, Western Australia, Erich and Phil are able to stay in constant contact with their hotel teams.  They both travel regularly on client vessels, providing hands on support and management for the vessel charterer and the Signum team.


erichportrait Erich Graf
Operations and
Business Development

Erich from St. Andrä, Austria, speicalises in Operations and Business Development.  He has been involved in the passenger ship industry for 30 years.  His career has been entirely in hospitality and has included working on cruise vessels such as Vistafjord, Sagafjord, Queen Elizabeth 2 and Bremen (formerly Frontier Spirit).  

In 1991 he was asked by a newly formed expedition company to supply hotel services for voyages to the North Pole and Antarctica.  Erich spent several years developing a complete hotel service for mulitple vessels and headed the hotel team providing administration, personnel, accounting and logistics.


philportrait1Phil Algar
Operations and Personnel Management

Phil trained as Chef in his home country of New Zealand.  He further developed his skills as a Chef working in resort hotels and restaurants in Australia and the South Pacific.

Moving to Perth Australia in 1988 and looking for adventure Phil joined the Australian National Antarctic Research Expedition (ANARE) and spent time as Chef on both Davis and Macquarie Island Antarctic research stations.  Returning to Perth in 1992 he joined a leading Perth catering company as Director of Operations.
He then went onto to develop a career in all aspects of hotel services onboard a range of vessels.  This  included working in the polar regions, South Pacific, Caribbean and speciality voyages catering for the dive programs on the M/V Titanic and batteship Bismarck. 


Jutta Muller

Jutta Muller
Purchasing and Supply

Jutta Muller has recently joined us at Signum.  Jutta's hotel career has seen her working worldwide.  She completed her hotel training in Germany before leaving to work 7 winter seasons in Zermatt, Switzerland.

Jutta then went on to work as Bar Manager for Hapag Lloyd doing world cruises on the vessel M/V Columbus, followed by several seasons on vessels in Antarctica and the Arctic.  Jutta is based in the Australian office and is involved in purchasing and beverage supply.


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